Recurring renewal
Before checkout, the plan, monthly price and automatic renewal are displayed. Recurring billing must be separately accepted before Stripe checkout starts.
Statutory withdrawal
If you are a consumer, applicable distance-contract law may give you a withdrawal period. A 14-day period is common in EU and Turkish distance-contract regimes, but the exact treatment of an ongoing/digital service depends on the applicable country and facts.
If you ask Zeravo to start before the withdrawal period ends, that request is recorded. It may affect the amount payable for service already supplied where the law permits, but a checkbox does not waive mandatory rights beyond what the law allows.
Refund review
- duplicate charge;
- wrong plan or amount;
- substantiated unauthorised charge;
- paid functionality not supplied within a reasonable time;
- defective service or a mandatory withdrawal/termination/refund right.
Employment outcome is not the paid service
No reply, interview or job offer by itself does not turn a correctly supplied subscription period into a refundable employment-placement fee. Zeravo charges for software and sending capacity, not for placement. Mandatory consumer rights and defective-service remedies still apply.
How to request
Write from the account email to [email protected] with the plan, charge date and Stripe receipt/reference. Never send a full card number, CVV, Google password or OAuth token.