Cancelling a subscription
Open Settings → Plan and billing to cancel a trial or manage the subscription. Scheduling cancellation before the first three-day trial ends prevents the first charge and keeps access open only until the end of day three. After a paid period begins, cancellation normally takes effect at the end of the current billing period and prevents the next renewal.
Withdrawal rights
Depending on applicable consumer law, a withdrawal right may exist for distance services. Starting a digital service before the withdrawal period ends after an explicit request may affect that right. Each request is assessed under mandatory law.
Cases that require review
- duplicate charges for the same period;
- a paid plan not becoming available within a reasonable time;
- an incorrect plan or amount;
- a verified unauthorised payment;
- a defective service or a mandatory statutory right.
What does not automatically create a refund
No employer reply, no interview, a spam filter, user-provided CV or message errors, used monthly quota, or cancellation of a future renewal does not by itself create a refund for the past period.
How to request a review
Email [email protected] from the registered account address with the plan, charge date and Stripe receipt reference. Never send a full card number or security code.