Give us enough detail to solve it.

Contact

[email protected]

Use a clear subject such as Account, CV, Delivery, Billing, Privacy Request or Security.

Include useful details

• the email address of the Zeravo account;
• the approximate time and page where the issue occurred;
• an application, workflow or Stripe reference when available;
• the exact error message;
• browser and device information;
• a screenshot that does not reveal unnecessary personal data.

Delivery problems

Provide the company name and status shown in application history. Queued messages may be waiting for business hours. Bounced addresses are suppressed and remaining follow-ups stop.

Billing

Subscriptions are managed through the Stripe portal. For duplicate charges or access problems, include the account email and receipt reference without card details.

CV and document checks

Use a text-based PDF or DOCX within the upload limit and without password protection. The document check identifies structural issues; it is not a hiring decision.

Privacy and security

Send data access, correction or deletion requests from the registered email. Report suspected unauthorised access with Security in the subject.